Payments, Delivery, Cancellation & Refund Policy

This section applies to all paid services on FastJobTrack.com, operated by Pankaj Kumar Srivastva.

A. What is free and what is paid

• Free: Job alerts, latest jobs, admit cards, results, answer keys, syllabus, admission updates, Sarkari Yojana information and free practice tests. We never charge for job information or job applications.
• Paid: Selected online mock tests for exam preparation, marked with a price on the test page, for example “Price: ₹10”.
• We are an education and information platform. We are not a government body, recruiter or placement agency, and buying a mock test does not guarantee any job, selection or result.

B. Pricing and charges

• Paid mock tests cost between ₹5 and ₹20 per test (Increase or decrease). The exact price is shown on each test page before you pay.
• All prices are in Indian Rupees (INR) and include any applicable taxes. There are no hidden charges.
• We may change prices for new purchases at any time. Tests you have already bought are not affected.

C. Payment

• Payments are processed securely through Razorpay using UPI, debit or credit cards, net banking or wallets.
• We do not store your card, UPI PIN or banking details. Razorpay handles them under its own security standards.
• If your payment fails but money is deducted, it is usually reversed automatically by your bank within 5–7 working days. If it isn’t, contact us with your transaction ID.

D. Delivery of service

• All paid products are digital. Nothing is physically shipped.
• After a successful payment, the mock test is unlocked instantly, and you can start it with the “Start Test” button.
• Pay once, attempt many times: after buying a test, you can take it as many times as you like from the same account or browser.
• If the test isn’t unlocked within 30 minutes of a successful payment, email us with your transaction ID and we’ll fix it promptly.

E. Cancellation

• You can cancel a purchase before starting the test by emailing us within 24 hours of payment. You will receive a full refund.
• A purchase can’t be cancelled once you have started or attempted the test.

F. Refunds

You will get a full refund if:

• the payment was deducted but the test was not unlocked;
• you were charged twice for the same test;
• the test could not be accessed because of a technical problem on our side, and we couldn’t fix it within 48 hours;
• you cancelled within 24 hours without starting the test.

Refunds are not given if:

• you have already started or attempted the test;
• the problem was caused by your own internet connection, device or browser;
• you are unhappy with your score or result;
• you bought the wrong test by mistake and have already opened it.

G. How to request a refund

Email [email protected] within 7 days of payment and include:

1. your name and registered email or mobile number;
2. the name of the mock test;
3. the Razorpay transaction ID or payment reference;
4. a short description of the problem (with a screenshot if possible).

H. Refund processing time

• We reply to every refund request within 2 working days.
• Approved refunds go back to the original payment method within 5–7 working days.
• Your bank or payment app may take a little longer to show the amount in your account.

I. Chargebacks and misuse

Please contact us before you raise a dispute with your bank. We will try to resolve it quickly. We may block access for accounts that misuse refunds, share paid tests, or raise false chargebacks.

J. Contact for payment or refund issues

FastJobTrack.com
Owner: Pankaj Kumar Srivastva
Email: [email protected]
Phone: +91 7484852452
Address: Deipur, Siwan, Bihar, 841231
Support hours: Monday–Saturday, 10:00 AM – 6:00 PM